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Query & Support Centre

Do I need to have the same name on the credit card as I do on the booking ?

If you don't have a credit card but know someone who will let you book using their card then that's ok. The name on the credit card can be different to the name on the reservation. Please remember though, in the event of a no-show the property will charge the credit card used for the total of the first night's accommodation.

Need more help?

Please note that our Customer Support Team will only answer queries that have NOT been dealt with in our 'Query & Support Center'.

If we have not answered your query please contact us and we will do our best to help you.

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