Query & Support Centre

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I need to cancel my reservation what do I do?

If you wish to cancel your booking you must contact the property directly using the contact details on your booking confirmation, please remember to quote your booking reference in any correspondence with the property. In the event of a cancellation the booking fee and deposit are non-refundable. You must give at least 24 hours cancellation notice to the property to avoid a no-show charge. The no-show charge is the total of the first night's accommodation cost and will be charged to your credit card if you do not notify the property in time.

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