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Query & Support Centre
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Queries about an Existing Reservation
I need to cancel my reservation what do I do?
I need to amend my reservation, what do I do?
I have booked the wrong room type how do I change it?
Can you please resend my confirmation?
I have no confirmation what do I do?
I got an error while I was waiting for the Confirmation page to come up what do I do?
Is the deposit refundable in the event of a cancellation?
Do I need to reconfirm before I arrive?
The amount on my credit card statement is different to the amount quoted at the time I booked.
Need more help?
Please note that our Customer Support Team will only answer queries that have NOT been dealt with in our 'Query & Support Center'.
If we have not answered your query please contact us and we will do our best to help you.