|
|
Query & Support Centre
You are here:Bookhostels.com Support Centre and FAQ / Queries about an Existing Reservation / Query & Support Centre
I got an error while I was waiting for the Confirmation page to come up what do I do?
Our credit/debit card bookings are secure and processed through WorldPay. There may be some reasons why your credit card transaction will not go through. Please check the following and try your transaction again:
There may be insufficient funds to cover the transaction being booked.
You may not have filled out all the information fields requested.
Please check that this is not the reason and try to complete your transaction again.
If however you have a specific online error message please copy and paste it and send on to us.
Need more help?
Please note that our Customer Support Team will only answer queries that have NOT been dealt with in our 'Query & Support Center'.
If we have not answered your query please contact us and we will do our best to help you.
|
|
