Query & Support Centre
You are here:Bookhostels.com Support Centre and FAQ / Queries about Making a Booking / Query & Support Centre
What is the deposit for?
When you book online, through our online credit card processing company, we take a deposit (downpayment) for your reservation plus a €1.50, £1.00 or US$2.00 booking fee. This amount will not be refunded to you on arrival at the property. The balance of your accommodation cost as shown on your booking confirmation is due on arrival at the hostel. All charges from our site will be in EUR€.
Need more help?
Please note that our Customer Support Team will only answer queries that have NOT been dealt with in our 'Query & Support Center'.
If we have not answered your query please contact us and we will do our best to help you.