Query & Support Centre

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Queries about an Existing Reservation

I need to cancel my reservation what do I do?

I need to amend my reservation, what do I do?

I have booked the wrong room type how do I change it?

Can you please resend my confirmation?

I have no confirmation what do I do?

I got an error while I was waiting for the Confirmation page to come up what do I do?

Is the deposit refundable in the event of a cancellation?

What if I want to change my booking and I have already checked into the property, can the deposit be deducted from my remaining stay?

Do I need to reconfirm before I arrive?

The amount on my credit card statement is different to the amount quoted at the time I booked.

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If we have not answered your query please contact us and we will do our best to help you.